Help and FAQ
All backdrops are measured in feet unless noted otherwise. The first number will be the width while the second number will be the height/length. For example a 6x8 will be 6 feet wide and 8 feet tall/long.
WHAT'S YOUR RETURN POLICY?
Due to the nature of our products, we can only offer store credit and replacement orders.
NO refunds for returned items.
All returns must be made within 15 days of receiving your merchandise.
Shipping costs cannot be refunded.
If our backdrops have any problem,please contact us within 14 days of receipt of your backdrops, if our backdrop have no problem,we can not refund because of the special nature of our products.
WHAT MATERIALS DO YOU USE?
We use microfiber (fabric) material. It has the following advantages.
1.It is wrinkle resistant and very soft.So it can be reused, washed by machine, and can be lightly ironed.
2.We print it in a special way, so the pattern is realistic, and the stereo sense is strong.
3.We print it in a special way, so the pattern is realistic, and the stereo sense is strong.
HOW DO YOU SHIP?
Unless otherwise noted all orders ship via DHL,DPD or UPS
WHAT FILES TYPES ARE RECOMMEND FOR DESIGN UPLOAD?
Acceptable formats include:
JPEG ;TIF;BMP; GIF;PCX;TGA;EXIF;SVG;ICO;PNG;BMP
Depending on the resolution and pixels, PSD, JPEG, TIFF files gets blurry when enlarged. Thumbnail
JPGs or GIFs cannot be used for large prints. If submitting these files please follow these guidelines.
100% scale (full size output) at 100 dpi
50% scale at 200 dpi or higher
25% scale at 300 dpi or higher
10% scale at 600-1200 dpi
Vector: Line art is scalable to any size, it never loses resolution and the image stays clean and crisp.
Vector files can be submitted in any size, in proportion to your banner's size.
CAN I CANCEL MY ORDER?
We often start processing your items within 24 hours of receiving your order. If you want to cancel the order, please email us, we will try to cancel the order for you, but our cancellation policy has some restrictions. If your items have been shipped, printed by the vendor, or have been sent to the proof of the print backdrop, unfortunately, the order can not be canceled. If you choose to continue to cancel the order, you will need to pay 25% of the order amount for the printed item as cancellation fee.