Return Policy

 

Everything you need to know about changes, cancellations, refunds, and damaged orders is outlined below. Please review it before placing your order so you know exactly what to expect.
For custom and made-to-order items, a little care upfront goes a long way—so if anything looks unclear before you order or approve a proof, reach out and we'll walk through it with you. We typically reply to emails within 24 hours.

Changing or Canceling an Order

Whether an order can be changed or canceled depends on how far along it is—the earlier you reach out, the more we can do to help. To make a request, contact us as soon as possible at support@ubackdrop.com.
  • Before production: changes or cancellation are possible at no charge.
  • In production: the order can no longer be changed or canceled.
  • Once shipped: the order can no longer be canceled.
Custom and made-to-order items include an additional proofing stage. After a proof has been sent, cancellation remains possible until production begins, subject to a $20 proof fee. No fee applies if a proof has not yet been sent.

Reviewing Your Proof

For custom printed items, please check your proof closely before approving it—names, dates, spelling, grammar, logos, colors, sizing, layout, and every other design detail.
Once approved, a proof is considered final, and Ubackdrop is not responsible for typographical, spelling, grammar, or design errors it contains. If anything feels uncertain before you approve, reach out first—we're glad to review the details with you, because it's always easier to get them right before printing.

A Note on Color

If you have specific requirements for brand colors, wedding palettes, or other color-sensitive designs, contact us before ordering to request a proof so the result can be confirmed in advance.
Please allow for some natural variation: every screen displays color differently, and materials, ink batches, print media, and printer settings each affect the final result. An exact match from screen to finished product can't be guaranteed.

If Your Item Arrives Damaged

If your item arrives damaged, contact us as soon as possible after receiving it. Email support@ubackdrop.com with:
  • Your order number
  • Clear photos showing the damage
  • Photos of the packaging, if available
  • Any other details that help explain the issue
Once your message is received, it will be reviewed promptly, and we will arrange a free remake, replacement, or refund after reviewing the issue.

Returns & Exchanges

Returns and exchanges are available for products with a quality issue reported within 5 days of delivery. Orders placed more than 6 months ago are no longer eligible.
Because items in good condition are made or stocked to fill your specific order, returns and exchanges aren't available for non-product reasons, such as a change of mind. Made-to-order pieces, in particular, are created specifically for you and can't be resold.
If a return is approved, instructions on how and where to send the package will follow. Items sent back without first requesting a return can't be accepted.
Sale items and gift cards cannot be returned.

Refunds

You'll be notified once your returned item has been received and inspected. Once approved, your refund is issued automatically to your original payment method within 5-7 business days. Your bank or card provider may need additional time to post it.

Contact Us

Questions about your order, proof, return, or refund? We're here to help. Contact us anytime. To speed up support, please include your order number, product link and any relevant photos.